For over 10 years now the staff at Southern Stay have utilised the services of Rod Catterall and Associates to assist in the implementation of therapeutic positive behaviour supports. During this time the staff have learnt crucial strategies and de-escalation techniques in dealing with high behaviours and behaviours of concern. After each session, which runs for almost a full day, the staff feel empowered and more confident to deal with participants and their various behaviours when they arise. We have found both Rod and Bernie very professional with their presentations and cover all bases when it comes to law, participants rights and the practical component is a very important part of the session as well. I would not hesitate in recommending Rod Catterall and Associates for all Behaviour support training needs.
Anthony Love
Operations Manager / Southern Stay Disability Services.

“A.J Williams”
Jodie’s and Rod’s DCAT Disability Cultural Awareness Training Workshop was amazing. It makes you think outside the box – Jody takes you on a journey through the training, seeing things from not only a cultural perspective but blends this with the unseen issues of gender identity and disability.    

“The Department of Health & Human Services, South Division has had a positive working relationship with Rod Catterall & Associates for the past 10 years. The professional manner in which various learning programs are tailored to meet our needs is a result of great team work and leadership within their organisation. We have engaged with Rod Catterall & Associates to deliver two key behaviour support programs over this period, namely: Positive Behaviour Support and Occupational Violence. In all instances the needs analysis, course design, implementation/delivery and evaluation has been exceptional with many staff providing positive feedback, articulating that the learning was the best they have attended in their career. I cannot speak highly enough of the work Rod Catterall and his team have done in the South Division community.”
With warm regards
Gregory Bramwell | Senior Consultant, Learning and Organisation Development | People & Culture

Residential Support Worker DHS Grampians Region
The Ethical Response Safety Training from Rod Catterall & Associates was the best Ive attended in 20 years of service. The course content was relevent, with new material and of a high standard. The balance between theory, discussion & activities was appropriate and the presenters delivery was excellent also. Overall the course was highly worthwhile & applicable.

DHS Specialist Services Grampians Region
I would highly recommend the Ethical Response Safety Training from Rod Catterall & Associates, the balance between theory, discussion & activities was appropriate and the presenters delivery was excellent. Overall the course was highly worthwhile & applicable.

L. Clarke, Acting Manager,Connections
I would like to thank you for the great training session that was provided to Connections on Tuesday this week. All staff who attended the session found it most useful and very informative.  This is such a grey area in regards to what people can and cannot do, and to have Bernie from the Rod Catterall & Associates come in and talk was reassuring to the staff and affirmed a lot of the teaching the Connections PBS group has been working with the greater Connections team, in regards to developing understanding in, i.e. self, environment, triggers, the role of a BSP and what is a restrictive practice etc.. All staff reported that Bernie was a great facilitator. So once again thank you and please thank Bernie, I will be taking the group feedback to the next Oakleigh Centre Managers Meeting and advising that all departments include this training in their training package for all staff next year. If you require any further information please do not hesitate in contacting me.

Residential Care Worker – MacKillop Family Services
The training I attended at MacKillop on evasive self defence was very educational & enjoyable, it gave me greater confidence and a framework with which to approach and manage potentially violent incidents and increased self assurance.

Ivan – Crowd Controller
I found the course on Conflict resolution informative, realistic and direct to the point and it would suit the needs of individuals in todays growing violent society. Ivan – Crowd Controller

V. Vakakis – Moreland City Council Parking Road Safety Officer – I just wanted to take a few minutes to say a very big thank you for the Baton Training day yesterday. I personally got so much out of it. I feel so much more confident and equipped to do after hours on call work. In saying that I also hope I never have to draw it out and use it. I found Rod the trainer to be so engaging and he was so respectful and always engaging. A pure gentleman and very professional.

S. Lang – Crowd Controller Australian General Security
My communication skills have greatly improved since completing the course in “Conflict Resolution” its comforting to know that when confronted in a hostile manner I’m able to act confidently to defuse, or restrain and evict an offender in a non violent manner. “

J. Edlinger – Monash Youth & Family Servics
 I liked the fact that it focused on getting away & self preservation which is something most other courses dont cover, I think it was fantastic.

R. Hueston (Youth Worker) – Moreland City Council Melbourne
The instructor from Rod Catterall & Associates did a great job it would be a pleasure to have them presenting our next workshop in anger management.

Admin & Reception – MacKillop Family Services
My confidence and knowledge in dealing with potentially violent situations has improved after participating in training on evasive self defence recently at MacKillop. The trainer Rod made it enjoyable and kept me interested all day.

“B. Sartori (Youth Activities Services Worker) – Good Shepherd Victoria“
I am writing to express my complete satisfaction with “Rod Catterall & Associates”. The sessions were conducted in a most professional manner, both flexible and responsive to the identified needs of the young people participating. The instructors were supportive and managed to build rapport with a diverse range of participants who are often difficult to fully engage.