We specialise in customised Ethical Response Safety Training designed for organisations supporting individuals with complex behaviours, disability, or mental health needs. This training equips staff with practical skills to safely manage risk, de-escalate aggressive situations, and maintain a safe environment for both staff and clients. Suitable for staff working in disability, community services, healthcare, and home-based or outreach environments.
Complex Behaviour Training
Tailored training for high-risk environments and complex behavioural support
ERST Training Options
We offer a range of tailored programs to suit different sectors:
- IERST – Individualised Training (NDIS participants)
- ERST – Standard Disability Training
- ERST – Forensic Disability
- ERST – Out-of-Home Care (OOHC)
- ERST – Restrictive Practices & Safe Holding
- ERST – Aged Care Aggression Management
Course Content Overview
Legal & Compliance
- Victorian Charter of Human Rights
- Duty of Care
- Use of Force
- Legal responsibilities
Behaviour & Risk Management
- Positive Behaviour Support (PBS)
- Behaviours of concern
- Risk and threat assessment
- Proactive and reactive responses
De-escalation & Communication
- Triggers and warning signs
- Crisis communication
- De-escalation strategies
- Cycle of aggression
Physical Safety & Response
- Principles of physical intervention
- Low, medium, and high-level response strategies
- Therapeutic responses and safe disengagement techniques
Trauma & Practice Framework
- Impact of trauma
- Ethical and person-centred practice
- Restrictive intervention awareness
What This Training Covers:
- Assessing and minimising risk
- Recognising warning signs of escalation
- Managing personal responses and emotions
- De-escalation strategies and communication techniques
- Personal safety strategies
- Scenario-based learning and case studies
Additional Training Options
We also offer:
- Behaviour Coaching & Mentoring
- Critical Incident Debriefing
- Disability Cultural Awareness Training (DCAT)
- Mental Health Literacy Training
- Positive Behaviour Support (PBS)
- Person-Centred Active Support (PCAS)
- Restrictive Practices Training
- Psychosocial Disability Training
- Trauma-Informed Care (TIC)
- Workplace Health & Safety (WHS)
- Train-the-Trainer Programs
Learning Outcomes
Participants will be able to:
- Understand legal and ethical responsibilities
- Apply safe and effective response strategies
- Demonstrate Positive Behaviour Support principles
- Manage behaviours of concern
- Apply therapeutic physical response techniques safely
Program Overview
- Duration: Half-day refresher or full-day (6 hours)
- Delivery: Face-to-face or online
- Location: Australia-wide and New Zealand (on-site or arranged venue)
- Capacity: Up to 20 participants per facilitator
- Additional trainers available for larger groups