OVA Occupational Violence Training in LOCAL GOVERNMENT / COUNCILS
Council staff frequently encounter challenging situations with members of the public, which can escalate into aggressive behavior. It is essential for local government employees to be equipped with the right skills to effectively manage and de-escalate these incidents, ensuring they do not worsen. Training is crucial for staff to handle interactions with diverse and sometimes confrontational individuals, aiming for positive outcomes while maintaining safety.
Our “Occupational Violence ” training package is specifically designed to empower local government professionals with the confidence and strategies necessary to diffuse conflicts safely and efficiently. This program highlights the fundamental right of every employee to feel secure in their workplace. Each module is crafted with this principle in mind, fostering safer working environments and minimizing the risk of injuries.
The prevalence of occupational aggression—manifested through direct encounters that can include verbal or even physical abuse—is a growing concern in local government settings. Our training equips employees with essential tools to prioritize their safety, the safety of their colleagues, and the well-being of the community they serve. Through our “”Occupational Violence ” training package, we commit to providing comprehensive strategies for maintaining calm and control in challenging situations, thereby enhancing service delivery and community interactions.
