Practical training to Reduce Incidents, Improve Staff Capability, and Support Compliance across Disability and Forensic Disability Services.

Organisations in the disability sector operate in complex, high-risk environments where staff are required to manage challenging behaviours, ensure safety, and meet strict compliance requirements. Without the right training, this can lead to increased incidents, reduced staff confidence, and greater organisational risk. Our training equips staff with practical strategies to safely manage behaviours, improve outcomes, and support compliance with NDIS standards.

Ethical Response Safety Training (ERST / IERST)
Our Ethical Response Safety Training is specifically designed for disability, complex behaviour and forensic disability support environments.

This training equips staff with the skills to:

• Safely manage complex, aggressive, and high-risk behaviours
• Respond appropriately to forensic and offending-related behaviours
• Manage sexually concerning and boundary-testing behaviours
• De-escalate crisis situations safely and ethically
• Maintain professional boundaries and person-centred practice
• Reduce reliance on restrictive practices
• Improve safety for staff, participants, and the broader community

Available as both standard and customised (organisation-specific) programs.

Through this training, organisations can:

• Improve staff confidence and capability
• Reduce incidents, escalation, and workplace risk
• Strengthen compliance with NDIS Practice Standards
• Improve consistency in staff responses
• Better support participants with complex and forensic presentations
• Create safer environments for staff, participants, and the community

Our Approach: Positive Behaviour Support (PBS) & Trauma-Informed Care (TIC)

Our training is grounded in Positive Behaviour Support (PBS) and Trauma-Informed Care (TIC), ensuring staff understand the function of behaviour, recognise triggers and escalation patterns, and respond using safe, ethical, and evidence-based approaches.

This approach promotes:

• Dignity and autonomy
• Reduced escalation and restrictive practices
• Improved emotional regulation and engagement
• Safer support environments
• Improved long-term outcomes for participants and staff

With over two decades of experience, Rod Catterall & Associates has supported organisations across the disability, community services, and forensic support sectors to improve staff capability, reduce workplace risk, and strengthen behaviour support practices. Our training prepares staff to confidently manage both verbal and physical behaviours across residential care, SIL environments, community access, day programs, outreach services, and in-home supports.