Practical training to manage occupational violence, improve staff safety, and support frontline service delivery

Government and council staff regularly engage with the public in environments where conflict, aggression, and high-pressure interactions can occur. Without the right training, these situations can escalate—impacting staff safety, service delivery, and public outcomes. Our training equips staff with practical strategies to manage occupational violence, de-escalate conflict, and maintain safe and professional interactions.

Our Approach: Crisis Intervention & De-Escalation

Content:

Our training is grounded in crisis intervention models, equipping staff to:

• Respond safely to aggression and conflict
• De-escalate high-risk situations
• Communicate effectively under pressure
• Work collaboratively with community services

With over two decades of experience, Rod Catterall & Associates has worked with government and council organisations to improve staff safety and response capability.  Our training focuses on real-world application—preparing staff to manage challenging interactions across face-to-face, phone, and online environments.