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Managing Aggression Training Australia Wide

Managing Aggression in Aged Care Training (MAAC)

Managing Aggression in Aged Care Training is designed for staff and carers supporting older people living with dementia, cognitive impairment, mental ill health, delirium, alcohol-related brain injury (ARBI), or other conditions that may contribute to behaviours of concern.

This training provides practical strategies to identify warning signs, reduce risk, manage challenging situations, and safely respond to aggression without causing harm, distress, or unnecessary escalation.

Participants learn how to remain calm under pressure, use effective communication techniques, apply person-centred approaches, and respond ethically in situations involving verbal aggression, physical aggression, wandering, confusion, or emotional distress.

Training focuses on maintaining the dignity, safety, and wellbeing of residents, clients, staff, and families while supporting best practice aged care outcomes.

Course Content

Module 1. Understanding Aggression in Aged Care

  • Common causes of aggression
  • Dementia, delirium, ARBI, mental ill health, and confusion
  • Behaviours of concern and escalation patterns

Module 2. Legal & Ethical Responsibilities

  • Duty of care
  • Aged Care Act requirements
  • Human rights and dignity
  • Use of force and lawful interventions
  • Ethical response principles

Module 3. Identifying Risk & Warning Signs

  • Triggers and early warning signs
  • Risk and threat assessment
  • Understanding the cycle of aggression
  • Proactive and reactive responses

Module 4. Communication & De-Escalation Strategies

  • Crisis communication techniques
  • Managing emotions under pressure
  • Supporting residents experiencing confusion, fear, or distress
  • Practical de-escalation approaches

Module 5. Safe & Therapeutic Responses

  • Positive behaviour support strategies
  • Therapeutic responses to aggression
  • Safe physical response principles
  • Post-incident support, reporting, and reflective practice
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Course Overview

  • Duration: Half Day Refresher or Full Day Training Available
  • Delivery: Face-to-Face, Live Webinar, or Pre-Recorded Webinar
  • Location: Available Across Australia and New Zealand
  • Capacity: Up to 20 Participants per Facilitator
  • Suitable For: Aged care staff, carers, nurses, support workers, dementia care staff, allied health professionals, and residential care teams
  • Customisation: Training can be tailored to aged care facilities, home care services, dementia units, and community care settings
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Learning Outcomes

Participants will learn:

  • How to identify triggers, warning signs, and behaviours of concern in aged care settings
  • The impact dementia, ARBI, delirium, confusion, and mental ill health can have on behaviour
  • Legal and ethical responsibilities when responding to aggression or risk situations
  • Practical communication and de-escalation techniques for distressed or aggressive residents
  • Positive behaviour support approaches that reduce escalation and improve safety
  • Safe and therapeutic responses to verbal and physical aggression
  • Strategies to protect the dignity, rights, and wellbeing of residents while maintaining staff safety
  • The importance of reflective practice, self-care, and post-incident review

Managing Aggression in Aged Care Training is commonly delivered as a full day workshop from 9:00am to 4:00pm, however half day refresher programs, webinars, and customised training packages are also available.

Other Training Available

  • Behaviour Coaching & Mentoring
  • Critical Incident Debriefing
  • Cultural Awareness Training
  • Code Grey / Black Training
  • Mental Health Literacy Training
  • Recognising & Responding to Deterioration
  • Trauma-Informed Care Training
  • Train the Trainer Programs
  • Workplace Health & Safety Training
  • Restrictive Practices Training
  • Positive Behaviour Support Training
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