De – Escalation & OVA Training Australia Wide

De – Escalation & Occupational Violence Prevention Training

Our De-Escalation and Occupational Violence Prevention Training is designed for staff who may encounter aggressive, distressed, confrontational, or unpredictable behaviour in the workplace.

This training equips participants with practical strategies to identify warning signs early, reduce risk, manage conflict, and safely respond to challenging situations before they escalate.

Participants learn how to remain calm under pressure, use effective communication techniques, and apply non-punitive approaches that prioritise safety, dignity, and positive outcomes.

Training is suitable for disability, aged care, healthcare, education, out-of-home care, local government, retail, hospitality, transport, security, and community services sectors.

Course Content

Module 1. Understanding Occupational Violence & Aggression

Types of aggression and violence
Common causes and triggers
Recognising warning signs

Module 2. Legal & Ethical Responsibilities

Duty of care
Workplace Health and Safety obligations
Lawful interventions and self-defence
Ethical response principles

Module 3. Risk Assessment & Early Intervention

Identifying risk factors
Situational awareness
Early intervention strategies
Preventing escalation

Module 4. Communication & De-Escalation Techniques

Verbal and non-verbal communication
Crisis communication strategies
Managing emotions under pressure
Practical de-escalation approaches

Module 5. Responding to Aggression Safely

Physical aggression response strategies
Personal safety techniques
Lone worker considerations
Post-incident response and reporting

Other Training Available

Critical Incident Debriefing
Cultural Awareness Training
Customer Service Training
Code Grey / Black Training
Lone Worker Training
Mental Health Literacy Training
Personal Safety Training
Restrictive Practices Training
Trauma-Informed Care Training
Train the Trainer Programs
Workplace Health & Safety Training
Professional Conduct Training
Bullying & Harassment Training
Ethical Response Safety Training
Protective Physical Behaviour Training

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Learning Outcomes

Participants will learn:

How to recognise warning signs of aggression and escalation
How to assess risk and respond early
Practical communication and de-escalation strategies
How to remain calm and make safe decisions under pressure
Legal and ethical responsibilities when responding to aggression
Strategies to improve personal safety and workplace safety
How to respond to incidents confidently and professionally

Course Overview

Duration: 2 Hour Webinar, Half Day, Full Day, or 2 Day Intensive Available
Delivery: Face-to-Face, Live Webinar, or Pre-Recorded Webinar
Location: Available Across Australia and New Zealand
Capacity: Up to 20 Participants per Facilitator
Suitable For: Frontline staff, carers, healthcare workers, disability staff, educators, local government staff, security personnel, and customer-facing teams
Customisation: Training can be tailored to your industry, workplace risks, policies, and staff requirements.

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Podcast Episode 57: Workplace Violence and Aggression – Why training is crucial for staff safety & wellbeing by ERHMA

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