De – Escalation & OVA Training Australia

De – Escalation & Occupational Violence & Aggression TRAINING  

Our training sessions are invaluable for all staff and carers involved in interactions with the public or family members who may exhibit verbal or physical aggression or violence. During these workshops, participants will delve into various crucial aspects, including:

  • Assessing and minimizing risk
  • Effectively managing personal emotions in challenging situations
  • Ethical response techniques
  • Proactive measures for de-escalating potential confrontations before they intensify

We equip participants with a diverse array of non-punitive techniques aimed at maintaining safety for all involved without causing harm or distress.

Course Content

  • Definitions & Law
  • Legislation
  • Legal Issues (Law of Self Defence & Lawful Interventions)
  • Ethical Response & Safe Practices (Theory)
  • Principles of Early Intervention
  • Crisis Communication Strategies
  • De Escalation Techniques
  • Physical Aggression Response Strategies (Current Situations)

Other Training Available

  • Critical Incident Debriefing
  • CAT – Disability Cultural Awareness Training
  • Customer Service Training 
  • Code Grey/Black Training in Health Services
  • De Escalation Safety Training
  • Extendable Baton Training 
  • Lone Worker Training
  • MHI – Mental Health Literacy Training
  • Personal Safety Prevention Training
  • Restrictive Practices Training
  • Recognising & Responding to Deterioration
  • TIC – Trauma Informed Care Training
  • WHS Training

Course Overview

Learning Outcomes

  • Understand the Legislation & Legal Issues
  • Apply Ethical & Safe Practises
  • Understand Principals of Early Intervention
  • Demonstrate Physical Responses

Podcast Episode 57: Workplace Violence and Aggression – Why training is crucial for staff  safety & wellbeing by ERHMA

  • Duration:  Half Day Refresher or Full 6 Hour Day Available
  • Delivered: Face to Face or Online
  • Location: Any where in Australia, New Zealand, your workplace or at a convenient location of your choice.
  • Capacity: Up to 20 people for 1 day per facilitator or additional trainer can be organised
  • What to Wear: Clothes you would normally wear to work.