Module 1. Legal & Ethical Responsibilities

• Duty of care
• Workplace Health and Safety obligations
• Lawful interventions
• Use of force principles
• Custody and restraint considerations

Module 2. Situational Awareness & Risk Assessment

• Threat and risk assessment
• Situational awareness theory
• OODA loop decision making
• Recognising environmental and behavioural risks

Module 3. Understanding Aggression & Escalation

• Markers of escalating behaviour
• Aggression continuum
• Triggers and warning signs
• Stress cycle
• Mental ill health, drugs, and alcohol-related behaviour

Module 4. Communication & De-Escalation

• Face-to-face de-escalation strategies
• Crisis communication
• Tone, voice inflection, and body language
• Action planning for escalating situations

Module 5. Tactical Positioning & Personal Safety

• Reaction gap
• Three safety zones
• Where to stand or sit
• Avoiding confrontational stances
• Defensive posture and tactical positioning

Module 6. Defensive Tactics & Edged Weapon Awareness

• Edged weapon awareness and prevention
• Responding to knife threats and assaults
• Defensive blocks against slash, stab, and ice-pick attacks
• Safe restraint considerations where required
• Physical response options for high-risk situations

Participants will learn:

• How to assess and minimise workplace risks in potentially aggressive or violent situations
• The importance of emotional control, decision-making, and professionalism under pressure
• How to recognise triggers, warning signs, and escalating behaviour early
• Practical de-escalation and crisis communication techniques
• The importance of teamwork, consistency, and ethical responses during incidents
• Strategies to reduce foreseeable risk and improve personal safety
• How to apply situational awareness, tactical positioning, and reaction gap principles
• Safe responses to edged weapon threats and high-risk confrontations
• How to avoid unnecessary physical confrontation wherever possible
• Safe physical intervention principles when no other option is available

• Critical Incident Debriefing
• Cultural Awareness Training
• Mental Health Literacy Training
• Restrictive Practices Training
• Extendable Baton Training
• Workplace Health & Safety Training
• Train the Trainer Programs
• Lone Worker Training
• Occupational Violence Prevention Training
• Custody Management Training

• Duration: Half Day Refresher or Full Day Training Available
• Delivery: Face-to-Face or Live Webinar
• Location: Available Across Australia and New Zealand
• Capacity: Up to 20 Participants per Facilitator
• Suitable For: Security personnel, correctional officers, emergency services, local laws officers, transport staff, community services staff, and other frontline teams
• Customisation: Training can be tailored to your workplace risks, policies, and operational requirements
• Practical Component: Includes scenario-based training, tactical positioning, edged weapon awareness, and defensive response techniques.