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Train the Trainer Model

Train the TRAINER Australia

“Train the Trainer” is the model we use for helping organizations provide staff with the skills needed to build healthy relationships. After we have taught people the skills to build healthy relationships, we focus on under­standing that all human service organizations and service businesses do their work in the context of staff to staff relationships. We believe that the better the quality of staff to staff relationships, the better the quality of the work done. Most of the programs we teach can be used in any setting where people are paid to provide services to others.

The goal is to assist others in managing themselves and the safety of all involved through skilful non-physical means. Physical strategies are also taught to provide additional ‘least restrictive’ options in the event the person poses a clear threat of substantial harm to self or others if physically unassisted.

Participants will be given information on how to provide positive behaviour support effectively, with the process of threat & risk management in their workplace. This involves the assessment and ethical response to behaviours of concern, identifying and planning our therapeutic response strategies.

Participants will be trained in a range of strategies to ensure the above objectives are met, including break & escape techniques, and dealing with clients with challenging behaviours.

Training packages listed are recognised across multiple disciplines ie disability, mental health, community services, child welfare, aged care and education sectors. The training packages listed meet industry standards and guidelines to what is person centred and best practise across each sector.

Our training programs can be customized to fit your agency’s needs. The RCA certification models range from 3 to 5 days, depending on the level of training completed.

Goals

The primary goals of The THRIVE Train the Trainer Approach are:

  • Build healthy workplace relationships between the staff of the organisation to create a culture of safety and wellbeing
  • Build healthy relationships & wellbeing between the staff and the service recipients and their families to build upon the culture of safety and create an atmosphere of relational security.
  • Increase the safety, security, ability, and resiliency of all people thereby fostering their physical, emotional, and psychological wellbeing.

The Essential COMPONENTS of our Train The TRAINER MODEL

Foundational Modules: The initial two modules are essential prerequisites before proceeding to any other modules:

Conceptual Modules: These modules furnish insights into targeted areas enhancing emotional, psychological, and physical safety and wellbeing for all individuals:

Technical Modules: These modules equip trainers with specific knowledge and practical skills to ensure safety for staff, caregivers, and those under their care. Please note that the content of these technical modules may vary according to different legal and policy contexts, as well as sectors and states.

Prerequisite/Minimum Qualifications – 2 Parts

  • 1st Part – The minimum qualifications are set by the organization’s workplace to work in that industry and understanding of the organisations policy & procedures.
  • 2nd Part – RCA suggested minimum requirements are;
    • Demonstrate that the individual or organisation has own public & Professional Liability / Indemnity Insurance
    • Evidence of Cert IV in workplace training & Assessment,
    • Evidence of full time current industry experience.
    • Evidence of previous training experience or equivalent.
    • Must be either a team leader, supervisor , or equivalent and or be able to demonstrates good leadership & communication skills
    • Must demonstrate a thorough understanding current industry standards and current legislation.
    • Must be able to demonstrate physical response skills in evasive self defence competently
    • Must be able to demonstrate good communication skills in dealing with difficult situations, and managing challenging behaviours.
    • Must be able to demonstrate a thorough understanding of behaviour management strategies for their industry.
    • Must be able to demonstrate best practice in their industry

Train the TRAINER Course Modules

Mandatory Foundation Modules : the first two are required to be taught prior to teaching any other chapters:

Foundational Modules: (Half Day – Includes Modules 1 & 2)
Module 1: Building Better Customer Service Skills – Focuses on cultivating healthy communication skills (verbal and non-verbal) essential for fostering positive relationships and effectively de-escalating potentially aggressive situations.
Module 2: Building Healthy Conflict Resolution Skills – Integrates concepts of healthy relationships and communication to move beyond mere anger management, enabling individuals to cooperatively resolve conflicts, meet each other’s needs, and enhance relationships. (Modules 1-2: Half Day Training FTF)

Conceptual Modules:(2 Days – Includes Modules 3,4,5)
Module 3: Trauma-Informed Practice – Establishes a sub-clinical foundation for understanding the neurobiological effects of abuse and neglect, and equips individuals with strategies to respond in ways that minimize re-traumatization. (1 Day Training FTF)

Module 4: Positive Behaviour Interventions and Support – Provides an overview of positive behaviour interventions and support, emphasizing a strength-based approach to behaviour change strategies in non-coercive ways.
Module 5: Functional Behaviour Assessment Training – Explores techniques for conducting functional behaviour assessments. (Modules 4-5: 1 Day Training FTF)

Technical Modules:(1 .5 Days – Includes Modules 6,7,8)
Module 6: Liability and Legal Issues – Offers a framework to comprehend potential legal issues encountered by service providers in situations involving aggression, including restrictive practices and human rights.
Module 7: Assisting and Supporting – Establishes the foundation for physical skills training, including techniques for escorting individuals away from danger and towards safety, aligned with sector guidelines.
Module 8: Managing Occupational Violence & Aggression – Provides ethical responses to address situations where service recipients or staff may face physical assault in the workplace. (Modules 6,7,8: Half Day Training FTF)

Optional Modules : (One Day – Includes Modules 9,10)
Module 9: Medical Risks of Restraint – Discusses the medical risks associated with physical restraint and strategies for risk minimization.
Module 10: Restraint – Teaches safe and appropriate use of restraint techniques, specifically designed for different age groups, while emphasizing the avoidance of floor restraints. Note: Restraints are excluded from disability, child welfare, or school programs. (Modules 9-10: One Day Training FTF)

Delivery Assessment: (One Day – Includes Module 11)  
Module 11: Facilitation Skills – Covers effective delivery, presentation, engagement, and maintaining group attention. (Module 11: 1 Day Training FTF)

Training Outcomes

Below are sample topics included in the program:

  1. Recognizing signs of hostility and harassment
  2. Deciphering verbal and non-verbal cues indicating negative behaviour
  3. Collaborative approaches in managing individuals in tense situations
  4. Managing personal emotions during challenging encounters
  5. Adopting strategies to prevent freezing or feeling overwhelmed
  6. Harnessing the power of vocal communication to de-escalate conflicts
  7. Developing effective communication and active listening skills
  8. Implementing proactive measures to deter escalation
  9. Learning intervention techniques to mitigate the risk of violence
  10. Participating in hands-on sessions and discussions to enhance practical competencies.

Certification Process

The certification requirements for potential trainers is to maintain their skills, knowledge and to provide consistent facilitation of RCA content.

First stage – Select program to be delivered , then select from chapters 1, through to 11 to be covered.

Second stage– is to complete the min 3 days on site train the trainers program.

Third and Final Stage – is the annual 1 day renewal to be completed every year after the initial train the trainer stage.

What’s Included in Cost

  • Trainers manual – they will be online to each trainer.
  • Certificates – they are available online available to each trainer
  • YouTube links of the instructional videos clip of the physical skills taught provided to each trainer.
  • A PowerPoint presentation for use by the certified trainer in a downloadable file in drop box  or USB to each trainer.
  • Follow up 1 hour group support session on any issue, including implementation and delivery of training package via teams/zoom.
  • Trainers Certification is valid for 1 years then recertification is required.

Train The Trainer Courses Options

  1. Standard Train the Trainer course in OVA duration will be 3 days –  (includes modules 1,2,6,7,8). (Optional modules 9,10 – extra 1 day & cost)
  2. Specialized Train the Trainer course for Disability Industry the duration will be 5 Days – (includes all modules 1,2,3,4,5,6,7,8, 11).(Optional modules 9,10 – extra 1 day & cost)
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Course Overview

  • Duration: 3-5 Full Days
  • Time: 9-4pm Daily
  • Delivering: Face-to-Face
  • Location: Australia wide – at your workplace or at a convenient location of your choice
  • Capacity: Up to 10 people
  • What To Wear: Clothes you would normally wear to work
  • Certification: 1-year certification to deliver the training (to maintain this certification, there is a 1-day refresher course to attend annually)